Case Study: Blue Cross and Blue Shield of North Carolina achieves faster, data-driven project delivery with Planview Enterprise One

Blue Cross Blue Shield Companies Improve Project Prioritization and Delivery

Blue Cross Blue Shield (BCBS) insurers faced a rapidly changing healthcare environment—policy uncertainty, consumer-facing apps, and increasing demand for innovation—while legacy IT systems and fragmented processes hindered agility. Leaders reported ineffective governance, no integrated view of demand and capacity, inaccurate data spread across manual tools, and a risk of delays and overspending on critical projects.

BCBS organizations adopted Planview Enterprise One as a single source of truth, bringing integrated investment and capacity planning, scoring models, executive dashboards, and granular reporting to portfolio and resource management. The solution improved prioritization and visibility—aligning portfolios with resource capacity, enabling data-driven decisions and compliance—and delivered measurable gains such as eliminating 1.5 business days from weekly reporting, reducing project manager admin time by 30%, and extending planning horizons by 12–18 months.

Blue Cross and Blue Shield of North Carolina

Brad Clark

Director, Enterprise Portfolio Management