Case Study: Accenture achieves capacity gains and improved customer satisfaction with Planview Value Stream Management

Accenture Unlocks Capacity and Improves Customer Satisfaction with Planview

Accenture’s Life Insurance & Annuity Platform (ALIP) is a configurable, cloud-native insurance platform serving Fortune 500 clients. ALIP’s global QA teams were spending significant time manually logging the same issues in both Accenture and client systems, leading to duplicated effort, errors and communication delays across distributed teams.

By deploying Planview Tasktop Hub and Planview’s Value Stream Management to enable automated, near-real-time synchronization, ALIP eliminated duplicate data entry while maintaining strict data separation and security. The solution restored hundreds of hours of productivity, accelerated issue resolution, and improved customer satisfaction, employee productivity and engagement.

Accenture

Cheryl Kellman

Senior Manager