Case Study: Novant Health achieves faster innovation and a remarkable patient experience with Planview IdeaPlace

Driving Innovation In Healthcare To Deliver A Remarkable Patient Experience

Novant Health is a not-for-profit, integrated healthcare system of about 25,000 employees and 13 hospitals whose mission is to “deliver the remarkable patient experience.” Faced with siloed care teams and slow development cycles, Novant set out to decentralize innovation so clinicians could drive improvements; the team focused on boundary-spanning collaboration, leveraging storytelling, and shrinking development timeframes from years toward a 90‑day target.

Novant implemented the Planview Spigit crowdsourcing platform, running time‑boxed challenges (starting with a 3,000‑nurse cohort), integrating online ideas into offline huddles, and using badges, roles, and weekly reports to boost participation. The program generated strong engagement (2,332 members, 490 ideas, 4,092 posts, 47,585 page views), produced immediately actionable ideas and cultural change, and met its rapid‑development goal—cutting product development cycle time to eight weeks.

Novant Health

Matthew Gymer

Corporate Director of Innovation