Case Study: Ricoh achieves a 40% productivity increase and greater project visibility with Planview AdaptiveWork (Clarizen)

Ricoh - Customer Case Study

Ricoh Australia, headquartered in Sydney, is a leading supplier of copiers, printers and IT solutions whose professional services division delivers end-to-end information management and implementation services to large enterprises, government and SMBs. As the division grew it faced project-management challenges: inconsistent collaboration, information overload, lengthy and unproductive meetings, heavy manual administration, poor visibility into project status, and difficulty maintaining control as projects became longer and more complex.

Ricoh selected Clarizen and rolled it out in staged phases over five months with pilot groups, training and ongoing customer-success support. The platform gave teams real-time visibility, streamlined scheduling and resource management, reduced admin and rework, and made customer meetings more confidence-inspiring—driving a reported ~40% increase in productivity. About 125 staff and customers now use Clarizen, with broader adoption planned and additional dashboard and reporting features being deployed.

Ricoh

Debbie Collins

PMO Manager, Professional Services