Case Study: Leading Global IT Services Company achieves real-time portfolio visibility and standardized reporting with Planview AdaptiveWork

Leading Global IT Services Company - Customer Case Study

A global IT-services company based in Tokyo was juggling JIRA, Confluence, Microsoft Project, Excel and a homegrown time-reporting tool, which led to duplicated information, no real-time portfolio visibility, and no standardized reporting. The project team needed an intuitive, centralized solution that could provide a Gantt view of JIRA tickets, track dependencies, standardize reporting and consolidate project data for stakeholders across the company.

The company selected Clarizen for its full JIRA integration, Japanese interface and flexible API, and ran a six-week pilot before a phased rollout. By syncing JIRA with Clarizen (including user creation, start/due dates and subtasks), managers now have up-to-date Gantt charts, better workload visibility and standardized reports across hundreds of engineers; the organization is expanding integrations, planning broader adoption and aims to replace its homegrown time tool.