Case Study: Extension Healthcare achieves scalable project management, $500K incremental revenue and 149% collaboration boost with Planview AdaptiveWork (Clarizen)

Extension Healthcare - Customer Case Study

Extension Healthcare is a healthcare IT company that improves clinical communication, collaboration and care coordination with its Engage™ platform. Rapid year-over-year growth exposed limits in its legacy project management tool (Milestone PM) and led to inconsistent collaboration through ad hoc channels like email and Skype, creating a need for an enterprise-grade, scalable, cloud-based solution with configurable workflows and Salesforce integration.

After evaluating several options, Extension Healthcare selected Clarizen for its flexibility, integrations and collaboration features and rolled it out in phases to about 35 users. Results included moving from 0 to 50 processed change orders (≈$500K incremental revenue), a 149% increase in team discussion posts in one quarter, full project-portfolio visibility, reliable revenue forecasting, and resolution of roughly 90% of pain points via out-of-the-box features and custom workflows; the company is now working to extend Clarizen integrations with QuickBooks and Concur.

Extension Healthcare

Leo Lovely

Director of Professional Services