Case Study: Benify achieves 98% data accuracy and scalable global service delivery with Planview AdaptiveWork

Benify Scales Services Internationally While Maintaining 98% Data Accuracy

Benify, a global benefits and total rewards company, was growing at double-digit rates and needed a better way to scale service delivery across 75 countries while maintaining premium customer experiences. Its 120-person professional services team struggled with scattered tools, ad hoc processes, and limited visibility, and the company chose Planview AdaptiveWork’s PSA solution to help standardize and manage its services operations.

Planview AdaptiveWork implemented a single service delivery hub with end-to-end visibility, automated project and financial workflows, and integrations with Salesforce and Jira. The results were significant: Benify increased data accuracy from 70% to 98%, saved hundreds of hours each month on manual reporting, improved productivity and utilization, and strengthened collaboration across sales, finance, and services while boosting customer satisfaction.

Benify

Ross Spearman

International VP of Professional Services and Transformation