Case Study: Arvato Bertelsmann achieves consistent project management and billing visibility with Planview AdaptiveWork

Arvato Bertelsmann - Customer Case Study

Arvato, a UK-headquartered business process outsourcing provider with more than 50 years’ experience and over 68,000 people globally, faced inconsistent project management across its ten UK and Ireland locations. Different sites used varied tools and methodologies (MS Project, Excel, SharePoint) and levels of PM maturity, which made it hard to track chargeable time, manage multiple rate cards, and produce consistent billing and project-status reporting.

A cross-functional team from IT, Finance and the PMO selected Clarizen for its flexible but consistent PPM capabilities, strong time-and-cost tracking, scalability and vendor support. After a roughly four-month implementation and early‑2018 launch, adoption exceeded expectations (over 90% of licensed users log time weekly), management now receives granular custom reports and dashboards, and the organisation is expanding its use of the platform.

Arvato Bertelsmann

Kurt Goldman

Change and Transformation Manager, CRM Solutions