Case Study: Maastricht University Medical Center achieves total control of business processes and 70% fewer customer queries with Planon

We have complete control of all business processes thanks to Planon software

Maastricht University Medical Center (MUMC) is a large regional hospital with 715 beds, 7,200 staff and a Facilities Unit of 340 employees managing a $42 million budget. Facing an organizational SAP-first policy, the Facilities Unit needed a dedicated Facility Management Information System to transform from a “doing” to a “coordinating” organization, improve customer-facing services and streamline management of 280,000 sq. ft., CAD drawings and over 18,000 technical assets.

MUMC implemented Planon’s FMIS to centralize service requests, maintenance planning, work orders, contracts and a redesigned self-service portal now reduced to one intuitive search. Planon integrates daily with SAP (automating cost transfers), supports suppliers and mobile field services, and delivers measurable benefits: a 70% drop in customer queries, greater process transparency and auditability, time savings of several days per month, and wider adoption across the organization.

Maastricht University Medical Center

René Kleint Jens

Information Manager of the Facilities Unit