Case Study: Veritas Technologies achieves dramatic internal satisfaction and centralized service management with Planon

Thanks to Planon Internal satisfaction has increased dramatically since implementation

Veritas, a Belgian retail chain founded in 1892 with 124 branches in Belgium and Luxembourg and about 800 employees, faced fragmented supporting services that used Excel, Outlook and ad-hoc channels. The board wanted a single, user‑friendly helpdesk and centralized database to route notifications with correct priorities and visibility across facilities, IT, HR, purchasing, finance and communications.

Veritas deployed Planon’s Integrated Services Management (IWMS) via a five-branch pilot, then rolled out Planon Self‑Service and a customized knowledge base. Today ~95% of reports are submitted through Planon, internal satisfaction and transparency have increased dramatically, reactive maintenance and reporting have improved, work quality rose without adding headcount, and supporting services can now focus more on strategic tasks while making many configuration changes in-house.

Veritas Technologies

Bart Vandenabeele

Facility Manager