Case Study: UniCredit achieves significantly fewer supplier disputes and improved FM control with Planon

Planon software as Business-Enabler at UniCredit

UniCredit Bank AG’s Germany Real Estate Division, which manages 853 locations (about 11.8 million sq. ft.), faced the challenge of running a highly diverse property portfolio while outsourcing operational FM services to a single supplier. To keep cost efficiency, quality control and internal ownership of processes and data, UniCredit needed standardized workflows, clear SLAs and a robust IT platform as the basis for a new supplier strategy.

UniCredit implemented the Planon CAFM solution as a single source of truth, embedding building data, maintenance schedules, service catalogs, workflows and KPIs and integrating with the supplier’s SAP system. The result was faster, more transparent service delivery, automated reporting and performance monitoring, significantly fewer supplier disputes and improved collaboration and efficiency.

UniCredit

Thomas Papperger

Head of Construction