Case Study: Singapore Management University achieves real-time, efficient workplace and facilities management with Planon's IWMS

Planon delivers ready-to-use IWMS solution

Singapore Management University (SMU), a leading research and teaching institution with about 8,000 students, needed a centralized software solution to manage workplace and facilities processes. Teams were losing or working from outdated AutoCAD drawings, had no single database for space and service data, and required a system with a good user interface, integrated processes, and bi-directional AutoCAD capability.

SMU selected Planon’s out-of-the-box IWMS, which went live in under three months with no costly customization and local implementation support. The system centralized data, imported AutoCAD plans, enabled space planning and charge-back accounting, and delivered real-time dashboards for KPIs and SLA tracking—providing immediate ROI and improved operational efficiency, with further expansion planned for PPM, room booking and mobile apps.

Singapore Management University

Haslinda Shamsudin

Project Manager, Office of Campus Development