Case Study: DELA improves funeral reservation service with Planon software

DELA improves funeral reservations and speeds employee updates with Planon

DELA cooperative, a funeral service provider in the Netherlands, faced a challenge in its Reporting and Reservations department. The previous system was time-consuming and inefficient, making it difficult to find available locations and resources for funerals. To improve customer focus and service for bereaved families, DELA selected Planon's Integrated Services Management and Self-Service solutions.

Planon's software provided a better overview of venue and resource availability. The Self-Service solution allowed undertakers to make reservations directly with families instead of through a central back office. The implementation by Planon resulted in improved services for bereaved families, faster information for employees, and higher efficiency with better cost control for DELA.

DELA