Case Study: City of Rotterdam increases efficiency and customer satisfaction with Planon Accelerator

City of Rotterdam unifies 600,000-resident services with Planon

The City of Rotterdam, the second-largest city in the Netherlands, faced the challenge of improving the quality of its support services and increasing client satisfaction while simultaneously dealing with significant government budget cuts. To meet these goals, the municipality selected Planon and its Planon Accelerator software to integrate its disparate business support processes.

Planon implemented an integrated service management solution using a phased, project-based approach. This unified multiple disciplines including FM, ICT, HR, Purchase, and Finance into a single tool. The solution provided a flexible platform for internal users and external suppliers to handle all types of requests via a single service point. Working with Planon allowed the City of Rotterdam to increase efficiency, reduce costs, and increase customer satisfaction.

City of Rotterdam