Case Study: Carglass achieves increased customer delight and business continuity with Planon Accelerator (Planon)

Carglass Delights its customers and increases core business continuity with Planon Accelerator™

Carglass®, part of the Belron® Group and a global leader in vehicle glass repair and replacement, operates across 31 countries with over 25,000 employees. Its Facilities Management team is responsible for maintaining service locations, production assets and leased real estate, but struggled with fragmented, low-quality data, inconsistent processes and time-consuming manual work that hindered preventative maintenance, contract oversight and fast reactive repairs — all of which risked customer service continuity.

Carglass implemented Planon Accelerator™ as a central repository and workflows engine for buildings, assets, service contracts, helpdesk and maintenance, enabling easy request entry, dispatching, planned maintenance, performance monitoring and lease management. The solution delivered transparency and prioritization, reduced operational downtime, improved branch business continuity and brand-consistent refurbishment, strengthened lease negotiations, and generated positive feedback from internal customers, with plans to connect external providers and expand usage across the group.

Carglass

Frank Roosen

Facility Manager