Case Study: The University of New South Wales achieves 94% CRM test coverage with Planit automation testing

Transforming UNSW’s CRM with Planit’s strategic automation testing

The University of New South Wales needed to ensure its CRM could perform optimally within a fast-paced agile framework, but faced challenges with high script maintenance and frequent system changes from Microsoft updates. They partnered with quality engineering vendor Planit to transform their testing processes and improve automation reliability.

Planit implemented a strategic automation testing solution using Selenium, Serenity, and Cucumber. This approach delivered 161 automation scenarios, achieving 94% test coverage and reducing regression testing time by over 85%, which saved eight resource days per cycle. Planit's work ensured seamless releases with no major production issues, significantly strengthening system reliability for the university.

The University of New South Wales