Case Study: KCOM achieves early One Touch Switch compliance with Planit

KCOM’s early adoption of One Touch Switch, powered by Planit

KCOM, a leading UK telecom provider, faced the complex challenge of implementing the Ofcom-mandated One Touch Switch (OTS) to allow customers to easily switch providers. This required seamless technical integration with various other providers and systems under tight industry deadlines. To navigate this high-stakes regulatory shift and avoid significant risks, KCOM enlisted the expertise of Planit for API and system integration testing.

Planit executed a strategic testing approach, beginning with early API integration to validate connectivity with the central OTS hub and other providers. They then ensured full integration between KCOM's front and back-office systems. This enabled KCOM to not only achieve regulatory compliance ahead of schedule but also to empower their internal teams through hands-on training. The solution delivered reusable API payloads that improved future time-to-market and established KCOM as a leader in telecom compliance.

KCOM