Case Study: Racing and Wagering Western Australia achieves a faster, more reliable Melbourne Cup experience with Planit

How RWWA delivered a more responsive and reliable customer experience for the Melbourne Cup, avoiding potential downtime losses of $80,000 per minute

Racing and Wagering Western Australia (RWWA) needed to ensure its systems could handle the immense transaction surge on the Melbourne Cup, its biggest day of the year, to avoid massive potential revenue losses. The organization engaged Planit for performance, website, and mobile app testing to enhance its customer experience and mitigate the risk of costly downtime.

Planit implemented a comprehensive testing solution using open-source tools to realistically simulate customer activity. Their team identified a critical performance issue one month before the event, preventing millions in lost revenue. The solution, which was largely automated, doubled account signups without infrastructure upgrades and saved significant time. As a result, RWWA now enjoys a more responsive and reliable customer experience on its peak day, avoiding potential losses of $80,000 per minute of downtime.

Racing and Wagering Western Australia

Don Sharp

Manager IS Governance and Transformation Services