Case Study: RACQ improves customer experience with Planit test automation and QA support

How RACQ improved its customer experience from optimising its application functionality

RACQ, a large Queensland automotive club with over 1.5 million members, needed to ensure the highest quality and performance of its critical online services for its members. To meet this challenge, RACQ engaged vendor Planit for consultancy, architecture, and development support for their chosen test automation tool, Ranorex, as well as training for their testing team.

Planit implemented a comprehensive solution including test automation, performance testing, and staff training. This resulted in an improved customer experience through optimized application functionality, a 20% reduction in testing costs, over $10,000 saved in change management, and enhanced product quality from earlier defect detection. Planit's partnership provided RACQ with greater risk visibility and an accelerated project delivery pace to better meet member requirements.

RACQ

Rebecca Harris

Quality Team Manager