Case Study: Great Southern Bank achieves faster, higher-quality digital launch with Planit Crowd testing

How Great Southern Bank delivered an improved user experience and saved months of extra work by using our offshore testing

Great Southern Bank, Australia's largest credit union, needed to ensure a successful launch for a new digital initiative. To safeguard the user experience and avoid potential issues, they partnered with software testing vendor Planit to utilize their Crowd testing service.

Planit's solution involved thorough offshore testing using their specialized Crowd platform, which provided detailed defect reporting with video evidence across a wide range of browsers and devices. This approach identified 120 defects prior to launch, saving the bank months of extra work and providing the confidence to accelerate delivery. The results included a significantly improved user experience and a strong outperformance of the old website, with Planit’s efforts directly contributing to an increase in sales that exceeded expectations.

Great Southern Bank

Rosie Attwell

Senior Innovation Analyst