Case Study: Ballance Agri-Nutrients improves customer experience and wins SAP Innovation Award with Planit

How Ballance used our testing to improve its customer experience, gain more business, and win a SAP Innovation Award

Ballance Agri-Nutrients, a New Zealand farmer-owned cooperative, needed to ensure the quality and success of its new digital platform, MyBallance, which was designed to simplify how customers order and manage fertiliser. Lacking internal testing capabilities, the company partnered with Planit for its SAP, website, and mobile app testing services to guarantee a high-quality customer experience.

Planit provided a comprehensive testing solution including staff augmentation, delivering a methodical and professional approach that became a true partnership. The results were significant, including a vastly improved customer experience with 100% positive feedback, a considerable increase in business and customer uptake due to the platform's quality, and the prestigious SAP Innovation Award for Ballance. Planit's testing was a key part of the platform's success and the ongoing relationship.

Ballance Agri-Nutrients

Liam Gallacher

Programme Management Officer