Case Study: ASB accelerates delivery and boosts customer satisfaction with Planit test automation

How ASB used test automation to accelerate planning and delivery, leading it to score more than 92% in an internal customer satisfaction survey

ASB, a major bank in New Zealand, sought a partner to enhance the quality of its testing services and deliver digital innovation. The challenge was to find a responsive, high-quality vendor that could provide skilled in-house testing resources and specific capabilities the bank lacked. ASB partnered with Planit for their testing, QA, and test automation services.

Planit provided staff augmentation through their graduate program and experienced consultants, all of whom are ISTQB certified. The solution included on-site management and training, which accelerated planning and delivery through advanced test automation. This partnership resulted in minimal defects and a 92.4% score in an internal customer satisfaction survey, demonstrating the significant improvement in quality and service delivery achieved with Planit.

ASB

Raewyn Ludlam

Testing Discipline Lead