Case Study: a large omni-channel retailer achieves seamless omni-channel retail with Planit

Engaging customers seamlessly across channels by successfully re-platforming this large retailer’s POS, OMS, Loyalty, Gift card and eCommerce systems

Planit partnered with a large omni-channel retailer to address challenges in providing a seamless customer experience across its online and in-store channels. The retailer needed to integrate its systems to enable real-time inventory checks, in-store ordering for out-of-stock items, in-store returns for online purchases, and an updated gift registry to prevent duplicate purchases.

Planit implemented the solution by re-platforming key systems, including the POS, OMS, loyalty, and gift card platforms. The vendor provided comprehensive functional and integration testing, along with test automation and advisory services, to manage the high-risk project. The successful, on-time rollout resulted in 60% automated test coverage and savings of $7,000 per release cycle, delivering a scalable omni-channel solution for the retailer.