Case Study: Costa Coffee achieves faster app testing and higher loyalty engagement with Planit

Delivering a speedy and seamless user experience to millions of Costa Cffee customers with its loyalty app.

Costa Coffee wanted to enhance its Coffee Club loyalty app to improve user engagement and keep up with competitors, but it lacked the internal resources to thoroughly test a full redesign. They partnered with the software testing firm Planit to ensure the new app's functionality, performance, and user interface were rigorously quality assured before its launch.

Planit provided a comprehensive end-to-end testing solution, leveraging a combination of onshore and offshore teams to extend the testing window. They implemented a robust test automation suite for regression testing and performed extensive functional and performance testing on a wide array of devices. This partnership resulted in 1.5 million app downloads post-launch, a 97% reduction in regression testing time, and £6,000 in savings per release cycle, providing Costa Coffee with a high-quality, scalable application.

Costa Coffee

Peter Harvey

IT Portfolio Lead – Digital