Case Study: Ten Lifestyle Group achieves faster month-end closes and escapes "Excel City" with Planful

Ten Lifestyle Group Moves Out of Excel City So Finance Can Add More Value

Ten Lifestyle Group (Ten) is a London‑headquartered concierge and client‑loyalty business serving millions of members through 50+ programs and more than 1,000 employees worldwide. Finance was bogged down in “Excel city” — slow, manual close, planning and reporting processes driven by large, fragile spreadsheets that limited FP&A’s ability to add strategic value.

Ten implemented Microsoft Dynamics 365 Business Central as its ERP and deployed Planful on top for integrated planning, consolidations, forecasting and self‑service reporting, with an Excel‑friendly interface and community support. The change accelerated month‑end close, reduced time spent maintaining spreadsheets, enabled richer, automated reporting and gave finance more time for value‑add analysis; Ten is now extending controls further with Trintech’s Adra for reconciliations and close management.

Ten Lifestyle Group