Case Study: a leading telecommunications company streamlines customer sign-up with PlanetVerify

How a leading telecommunications company transformed their customer sign up process with PlanetVerify

A leading telecommunications company in Europe faced significant challenges with its outdated customer sign-up process, which relied on manual collection of ID documents via email and phone calls. This method was time-consuming, created security risks, and hindered GDPR compliance. The company partnered with PlanetVerify to find a holistic solution that would combat fraud, ensure data compliance, and reduce friction for new customers.

PlanetVerify provided a secure, automated platform to collect and manage customer documents and personal data. The solution integrated seamlessly into the sales process, sending customers a link to a secure gateway for uploads, which improved the experience and ensured compliance. By implementing PlanetVerify, the telecom achieved a 97% reduction in outbound calls, a 30% reduction in cancellations, and had 91% of documents returned within 24 hours.