Case Study: a leading healthcare consulting and services organization strengthens Workday AMS support with The Planet Group

a leading healthcare consulting and services organization builds a scalable Workday AMS model with The Planet Group, cutting support delays and bottlenecks

A leading healthcare consulting and services organization partnered with The Planet Group to address challenges in scaling its Workday environment. As the organization grew, its internal teams became stretched, leading to reactive support and emerging gaps in key areas like Workday Integrations, Reporting & Analytics, Payroll, and Time Tracking & Absence Management. They needed a more structured and accountable model for their Workday AMS support.

The Planet Group implemented a dedicated support team that operated as an embedded partner, taking ownership of outcomes and introducing a clearly defined ownership model. This solution improved operational efficiency, addressed long-standing system gaps, and strengthened the internal team's capabilities through ongoing collaboration and knowledge sharing. The results included streamlined support that reduced delays, a stronger internal capability for the customer's teams, and the establishment of a sustainable, scalable model for Workday AMS support.

Leading Healthcare Consulting and Services Organization