Case Study: West Coast Dental achieves faster claims processing and saves 20 hours per week with Planet DDS Denticon

West Coast Dental Enhances RCM with Denticon

West Coast Dental, a 50-location dental service organization, was running an outdated server-based practice management system that made claim processing, revenue cycle management, and data consolidation difficult. To modernize operations, the organization selected Denticon, Planet DDS’s cloud-based practice management and RCM platform.

Planet DDS implemented Denticon across the organization—transitioning over forty offices to the cloud—and delivered automated RCM workflows (electronic claims, 835/ERA posting, claims denial management), DentalXChange integration, online scheduling, and patient communication tools. The result was faster claim turnaround and improved revenue flow, with measurable gains including about 20 hours per week saved on insurance payment posting and clearer, more actionable reporting for collections and aging.

West Coast Dental

Karla Morales

Vice President of Revenue Cycle Management