Case Study: Imagen Dental Partners boosts time-of-service collections with Denticon from Planet DDS

Imagen Dental Partners raises time-of-service collections from 65% to 85% with Planet DDS

Imagen Dental Partners, a dental partnership organization, faced significant revenue cycle challenges due to operating across twelve different and fragmented practice management systems like Dentrix and Eaglesoft. This lack of a unified platform made centralized reporting, standardized training, and effective revenue cycle management impossible, hindering their growth and partner doctor compensation. To address this, they partnered with vendor Planet DDS to standardize their operations.

The solution was to migrate over 130 practices onto Planet DDS's Denticon platform. This allowed Imagen to completely redesign and standardize its revenue cycle workflows. By leveraging Denticon's configuration capabilities and implementing new processes and training, Imagen raised its time-of-service collections rate from 65% to 85%, with a goal of reaching 90%. Planet DDS provided the single, cloud-based platform necessary for Imagen to unify data, improve decision-making, and build a foundation for future AI-driven growth.

Imagen Dental Partners