Case Study: Newspaper Club avoids order disruption with Planet Argon

Newspaper Club prevents paper outages in a few days with Planet Argon

Newspaper Club, a printing service for designers, faced a sudden and critical paper shortage due to a supplier labor strike. They urgently needed to prevent customers from ordering the unavailable paper type on their website without disrupting orders for other papers. They contacted their vendor, Planet Argon, which provided Rails maintenance and deployment consulting services, for an immediate solution.

Planet Argon quickly implemented a solution to disable the specific paper option, display clear error messages, and add a site-wide banner. This prevented failed orders while allowing the rest of the site to function normally. After the immediate crisis, Planet Argon helped Newspaper Club temporarily replace the paper in their system and created a reversion plan. The result was minimal customer disruption during the outage, and the experience led to plans for a more robust contingency process.

Newspaper Club