Case Study: Tysers strengthens delivery partner relationships and cuts lead time with Plandek

Tysers cuts lead time by 37% with Plandek

Tysers, a leading independent Lloyd’s insurance and reinsurance broker, faced the challenge of managing external delivery partners without losing control, trust, or transparency. They partnered with Plandek to gain deeper visibility into their third-party relationships, measure success, and improve operational efficiencies as part of their digital transformation program.

Plandek provided a tailored metrics dashboard that established shared KPIs and fostered transparency with Tysers' delivery partners. The solution enabled Tysers to achieve a 37% reduction in lead time, a 13% decrease in tech debt, and a 32% improvement in defect resolution time. Furthermore, Plandek strengthened the client's relationship with its partners by creating a data-driven culture that empowered teams to self-correct bottlenecks.

Tysers