Case Study: Legal Services of Alabama achieves higher user engagement and accessible legal aid with Plan Left

Legal Services of Alabama boosts engagement 131% above industry average with Plan Left

Legal Services of Alabama, the largest legal nonprofit in the state, faced a challenge in delivering digital services. Their innovative AI questionnaire tool was disconnected from their public-facing website, preventing vulnerable residents from accessing it. Their site also lacked analytics to measure engagement. They partnered with Plan Left to find a cost-effective solution to integrate their technology and maximize its impact.

Plan Left created a seamless interface between the AI tool and the website, optimizing the user experience for those with limited technical literacy. They implemented a responsive design and comprehensive analytics. As a result, user engagement rose to an average of over two minutes per session, which is 131% higher than the legal industry average. Plan Left's solution provided Legal Services of Alabama with complete visibility into user behavior and a sustainable digital resource.

Legal Services of Alabama