Case Study: ODEON Cinemas Group centralizes incident reporting and improves guest experience with Plan Brothers' incy.io

ODEON Cinemas Group - Customer Case Study

ODEON Cinemas Group, one of Europe’s largest cinema operators, needed to replace a patchwork of decentralised incident, event, and observation reporting processes across its countries. The company lacked group-wide data flow and analysis, making it difficult to understand what incidents were happening in its cinemas and where improvements were needed. Plan Brothers’ incy.io was selected as the simple, flexible, and multilingual reporting platform to support this shift.

With Plan Brothers’ incy.io, ODEON implemented a centralised system for safety, security, sound & projection, facilities, and IT reporting across the Group. The result was a clear, consistent view of the most common incidents, enabling faster action plans, easier reporting to senior management, and better guest experience decisions. Since implementation in 2018, ODEON has improved visibility across 360+ cinemas in 12 European countries and can now identify issues much faster than before.

ODEON Cinemas Group

Mike Wagland

Group Head of Safety & Security