Case Study: Itis improves internal communications and saves time with incy.io from Plan Brothers

Incy. Io saves time and improves internal communication at finland’s largest shopping centre

Itis, Finland’s largest shopping centre, needed a faster way to handle its high volume of safety, security, and customer service incident reporting. Previously, staff recorded incidents in Word files and later transferred data into Excel, while reports were also shared by radio, creating extra work and slowing internal communication. Plan Brothers provided the incy.io application to streamline the process.

With incy.io, Itis could record incidents directly in the field on mobile devices, automatically transfer them into statistics, and attach photos and comments for faster follow-up. Plan Brothers’ solution saved several hours of safety and security monitoring time each day, reduced radio congestion, and improved real-time communication across the property.

Itis

Matias Lehtomäki

Security & Cleaning Manager