Case Study: Highfield Healthcare improves safety, transparency, and incident close-out with Plan Brothers’ audits.io and incy.io

Highfield Healthcare - Customer Case Study

Highfield Healthcare, an Irish provider of acute and specialist mental health services and nursing home care, needed a more transparent, streamlined way to manage audits and incident reporting across its wards. Before working with Plan Brothers, audits were done on paper and incident forms were reviewed too slowly, leaving limited visibility into what was happening across the organisation. Highfield Healthcare adopted audits.io for audits and inspections, and later incy.io for incident reporting and complaints.

With Plan Brothers’ audits.io and incy.io, Highfield Healthcare digitised its quality, risk, and safety processes, improved visibility across departments, and made reporting more intuitive for staff with minimal training. The result was a stronger safety culture and faster follow-up, with 97–98% of incidents closed out within a month and regulators already responding positively to the complaints module.

Highfield Healthcare

Lisa O'Farrell

Head of Quality & Patient Safety