Case Study: Community of Madrid enables remote classes at scale with Plain Concepts and Microsoft Teams

Community of Madrid deploys Microsoft Teams 400% faster with Plain Concepts

The Community of Madrid faced the immense challenge of rapidly deploying a remote learning solution for its public schools following the sudden shift to online education due to the COVID-19 pandemic. The vendor, Plain Concepts, implemented Microsoft Teams to enable teachers and students to continue classes from a distance.

Plain Concepts developed a PowerShell-based automation solution to process school, student, and teacher data, along with a ticketing system built with Microsoft Forms, Flow, and Power Apps for incident management. This allowed the environment to be deployed 400% faster than with standard tools. The solution supported over 700,000 users and automated the incident resolution process, enabling the handling of up to 1,000 requests per day—a 2000% optimization over the previous manual capacity of 50.

Community of Madrid