Case Study: Prosper achieves ~80% successful bank-account connections and improved verification reliability with Plaid

Prosper - Customer Case Study

Prosper, the first U.S. peer‑to‑peer lending marketplace, faced frequent outages and inconsistent data from its incumbent bank‑connection vendor, which forced manual verifications and slowed onboarding. To fix this, Prosper launched a pilot with Plaid using Plaid’s Link interface and its Auth, Identity, and Transactions products to streamline bank account connections and verification.

Plaid’s integration delivered faster, more reliable data—customers now successfully connect bank accounts about 80% of the time, Auth and Identity data quality is ~99%, and Transactions success rates exceed 95%—while providing up to two years of transaction history and reducing outages and manual document requests. After the pilot, Prosper converted to a long‑term Plaid customer, with Plaid meeting or exceeding every performance benchmark and enabling quicker, more confident loan verifications.

Prosper

Siva Shanmugam

Director of Verification