Case Study: Homebase streamlines earned wage access with Plaid

Homebase reduces failed transactions by 89% with Plaid

Homebase, a company that provides scheduling, payroll, and team management tools for over 150,000 small businesses, faced a challenge in making its earned wage access program both fast and reliable without adding operational burden. Their initial method using debit cards resulted in friction from lost cards, expirations, and processing costs, hindering their ability to scale confidently. They turned to Plaid for a secure and efficient payment solution.

By implementing Plaid's unified API, Homebase streamlined its infrastructure and leveraged Plaid's robust fraud prevention tools. As Plaid's first Real-Time Payments (RTP) customer, Homebase dramatically improved its service. The solution reduced failed transactions by 89% compared to the previous debit card method and enabled payouts to be completed in seconds instead of hours or days. This increased reliability and speed allowed Homebase to offer new payroll use cases and provide a key differentiator for its small business customers.

Homebase