Case Study: Dutchie boosts pay-by-bank adoption and cuts ACH returns with Plaid

Bringing pay by bank to dispensaries with Dutchie

Dutchie, the SaaS platform powering over 60% of legal cannabis commerce, needed a secure, efficient way to link customers’ bank accounts and verify balances so consumers could pay by bank at dispensaries instead of using cash. Dutchie partnered with Plaid to streamline account linking, real-time balance checks, and bank verification in an industry often unsupported by many fintechs.

Plaid enabled Dutchie to securely obtain account and routing information and perform real-time balance checks at the point of purchase, speeding onboarding and reducing failed payments. Using Plaid’s solutions and recommended UX language, Dutchie saw a 14% increase in online enrollment success and a 17% drop in administrative ACH returns.

Dutchie

Doug Rodewald

Head of Payments