Case Study: College of Physicians and Surgeons of British Columbia achieves broader public consultation and improved walk-in clinic information with PlaceSpeak

College of Physicians and Surgeons of British Columbia - Customer Case Study

The College of Physicians and Surgeons of British Columbia partnered with PlaceSpeak to better understand patients’ experiences, expectations and perceptions of walk-in clinics across the province, and to see whether views differed by region. The College’s goal was to gather clear, geographically-informed feedback to align public expectations with its regulatory mandate.

Using the PlaceSpeak platform, the College published resources (videos, infographics, documents), ran a poll, a short survey and moderated discussions to collect verifiable input. The consultation reached 2,492 unique viewers, engaged 382 connected participants, generated 39 comments and produced 309 completed surveys; results informed additions to the College website and FAQ content. PlaceSpeak’s tools enabled broader public participation and actionable insights that the College will use for future consultations.

College of Physicians and Surgeons of British Columbia

Susan Prins

Director, Communications and Public Affairs