Case Study: City of Fort St. John achieves robust, geo-verified public engagement with PlaceSpeak

City of Fort St. John - Customer Case Study

The City of Fort St. John needed a reliable way to build community engagement and collect legitimate, place‑based feedback to inform municipal decisions. Beginning in 2012 the City adopted PlaceSpeak’s online geo‑verified public engagement platform to run consultations—starting with the award‑winning “Let’s Talk Site C” campaign—and to centralize and improve how residents participate in civic planning.

PlaceSpeak delivered an Enterprise implementation of its platform (now iFramed into the City website) that City staff could easily set up and manage themselves. As a result, Fort St. John moved all public consultations onto PlaceSpeak, hosted multiple major engagements (three in 2014 plus additional 2015 consultations), grew a geo‑verified user base through network effects, earned communication recognition (Gold Quill award) and renewed its Enterprise license—demonstrating sustained increases in participation and actionable feedback.

City of Fort St. John

Lori Ackerman

Mayor