Case Study: UnitedHealthcare protects PHI and enables secure data sharing with PKWARE

UnitedHealthcare - Customer Case Study

UnitedHealthcare, a leading health benefits provider serving over 85 million individuals, faced the challenge of discovering and safeguarding protected health information (PHI) within a massive, complex data lake. This data lake contained structured and unstructured information from numerous sources, including claims, customer call transcripts, and clinical notes. They needed an innovative security solution to minimize breach risk and ensure compliance with stringent healthcare privacy laws like HIPAA.

The solution was implemented by PKWARE using its suite of data discovery and protection services, including PK Discovery and PKWARE for Hadoop. This allowed UnitedHealthcare to automatically locate and classify PHI, then encrypt or mask it with pinpoint accuracy within their data lake. As a result, the company can now securely share de-identified data with teams worldwide for analytics while maintaining seamless, authorized access to plaintext data when necessary, ensuring both compliance and operational efficiency.

UnitedHealthcare