Case Study: Lamps Plus achieves a 300% increase in repeat-visit rate with Pixlee TurnTo

Lamps Plus Spotlights Customer Experience With Pixlee TurnTo

Lamps Plus, a 45-year lighting and home-furnishings brand with a passionate customer base, needed a way to surface authentic customer stories—both visual UGC and text reviews—to provide social proof, improve shopper confidence, and drive e-commerce performance across acquisition and conversion.

They implemented Pixlee TurnTo to consolidate UGC and reviews sitewide: permissioning 50,000+ customer photos, tagging 6,500+ products in shoppable UGC, and running TurnTo Q&A and reviews (10,000+ questions, 12,000+ answers, 150,000+ ratings with 91% positive sentiment). The result: dramatically higher engagement and SEO impact, including a 300% increase in repeat-visit rate and a 586% increase in average number of site visits.

Lamps Plus

Angela Hsu

Senior Vice President, Marketing & Ecommerce