Case Study: Pact transforms member services with Pixl8's automated digital experience platform

Pact cuts member support requests by 99% with Pixl8

Pact, a UK membership organization for the independent film and television industry, faced significant challenges with its outdated website. Major workflows required manual processes that created friction for members and a heavy administrative burden. Pact needed a modernized, integrated solution to automate services and create a single source of truth for member data. They partnered with vendor Pixl8 to implement the Pixl8MX digital experience platform.

Pixl8 implemented a new website and integrated it with Pact's Microsoft Dynamics CRM, providing a 360-degree view of all member data. The solution introduced automation and self-service features, including a wizard tool for membership renewals. This resulted in a 75% reduction in administrative support required by members and a 99% reduction in joining and renewal support requests. User setup was reduced from two days to just 10 minutes, drastically improving efficiency and the member experience.

Pact