Case Study: TaskUs achieves faster, more compliant customer support with PixieBrix

TaskUs boosts CSAT 20% with PixieBrix

TaskUs, a leading provider of outsourced digital services and customer experience solutions, faced the challenge of complex and inefficient manual browser workflows for its agents. These repetitive tasks, involving copying and pasting data across multiple systems, slowed down customer support processes and hindered both agent productivity and customer satisfaction. To address this, TaskUs partnered with PixieBrix and its AI-powered browser automation platform to streamline operations.

By implementing PixieBrix's low-code automation layer on top of existing tools like CRMs, TaskUs automated repetitive actions and guided agents through complex processes. This solution led to significant measurable impacts, including a 40% decrease in average handle time (AHT), a 20% improvement in customer satisfaction (CSAT) scores, and the successful onboarding of over 10,000 agents. PixieBrix also helped TaskUs achieve 100% compliance by enhancing data security and process validation.

TaskUs