Case Study: Innoventum cuts client communication time by up to 50% with Pixie

How Pixie helped Innoventum to standardise their client communications and cut the time to do things by up to 50%

Innoventum, a small accounting and tax firm near Johannesburg in South Africa, needed a better way to standardise its high-touch client communications and repeatable internal processes. As the team grew, they struggled to document SOPs, manage client emails, and avoid the principal spending too much time on repetitive work and chasing paperwork.

Pixie helped Innoventum by providing email integration, client task tracking, and standardised task and email templates to streamline day-to-day operations. With Pixie, the firm created more consistent communications and workflows, and reported cutting the time to do things by about 50% for the principal and 20% to 50% for the rest of the team.

Innoventum

Wernardt Toerien

Director