Case Study: Screwfix boosts conversions and customer satisfaction with The Pixel

Screwfix boosts conversions with real-time stock visibility and seamless checkout with The Pixel

Screwfix, a top UK retailer for trade tools and hardware, faced challenges with its legacy ecommerce systems which created friction for its customers, including inaccurate stock data and a slow checkout process. Partnering with vendor The Pixel, Screwfix aimed to provide real-time stock visibility and streamline the online shopping experience to help customers buy with confidence.

The Pixel implemented a multi-phase solution that integrated real-time store-level stock lookup and enhanced fulfilment options via Cintiro. This created a faster, more seamless checkout journey. The upgrades resulted in a more dependable customer experience, better conversion rates, and stronger sales foundations for Screwfix.

Screwfix