Case Study: KCS Education achieves stronger conversion and order growth with The Pixel

KCS Education increases new orders 44% with The Pixel

KCS Education, one of the UK's largest suppliers of educational and business essentials, needed a modern, scalable website to support its digital-first growth strategy. Their legacy platform lacked the personalization and user experience required for complex B2B buyer journeys and a growing non-education customer base. They partnered with vendor The Pixel to address this challenge.

Working with The Pixel, KCS redesigned its eCommerce platform with tailored user journeys, an improved product configuration flow, and smarter product discovery using Adobe Live Search. This data-led approach over a 2.5-year partnership focused on aligning technical improvements with commercial goals. The collaboration delivered significant results, including a 44% increase in new orders and a 62% increase in new customer conversion, alongside excellent customer satisfaction scores.

KCS Education