Case Study: SVC achieves a 12.8% boost in service quality with Piwik PRO

SVC boosts service quality by 12.8% with Piwik PRO

SVC, an operator of Austria's electronic social security platform, faced the challenge of optimizing the complex user experience on its e-health portal. They needed a data-driven way to analyze user behavior across multiple channels while strictly adhering to GDPR. To achieve this, SVC implemented Piwik PRO Analytics Suite to gain insights and improve service targeting.

Using Piwik PRO's analytics and Customer Data Platform, SVC segmented users and tailored content to their needs, leading to a more optimized user journey. The solution provided flexible reporting for both management and developers. As a result, SVC achieved a 12.8% increase in service quality due to the significantly improved user experience.

SVC