Case Study: Shepherd Center increases patient referrals with Piwik PRO

Shepherd Center increases patient referrals by 40% with Piwik PRO

Shepherd Center, a neurorehabilitation hospital, needed a HIPAA-compliant analytics platform after new guidance expanded the definition of protected health information. Their previous tool, Google Analytics, did not sign a business associate agreement (BAA) and lacked data transparency, making it unsuitable. This, coupled with usability challenges, drove their search for an alternative, leading them to evaluate Piwik PRO.

Shepherd Center implemented Piwik PRO's analytics suite for its privacy-conscious design, secure data handling, and HIPAA compliance. The solution provided an intuitive interface and valuable features like a tag manager and consent manager. The results were significant, including a 215% increase in page views and a 40% rise in online referrals, achieved by gaining insights to enhance their patient-centered web content. Piwik PRO successfully met the hospital's needs for both compliance and powerful analytics.

Shepherd Center